Who Qualifies?

Generally, the Taxpayer Advocate Service (TAS) can help a taxpayer if, due to the administration of tax laws, the taxpayer:

• Is experiencing economic harm or significant cost (including fees for professional representation),
• Has experienced a delay of more than 30 days to resolve a tax issue, or
• Has not received a response or resolution to the problem by the date promised by the IRS.

To receive assistance, the taxpayer must provide the following information:

• Name, address, and Social Security number (or Employer Identification number),
• Telephone number and best times to call,
• The type of tax return and year(s) involved, and
• A description of the problem or hardship, detail on previous attempts to resolve the problem, and the office(s) contacted if known.

TAS will provide qualifying taxpayers with:

• An assigned case advocate's contact information,
• An impartial and independent review of the problem and updates on progress,
• Advice on preventing future federal tax problems.

Taxpayers can contact the Taxpayer Advocate Service by:

• Calling the TAS toll-free case intake line at 1-877-777-4778 or TTY/TDD 1-800-829-4059,
• Calling or writing their local taxpayer advocate, whose address and phone number are listed in the government listings in their local telephone directory and in Publication 1546, Taxpayer Advocate Service – Your Voice at the IRS.
• Filing Form 911, Request For Taxpayer Advocate Service Assistance (And Application for Taxpayer Assistance Order), with the Taxpayer Advocate Service, or
• Asking an IRS employee to complete Form 911 on their behalf.

To get a copy of Form 911 or learn more about the Taxpayer Advocate Service, go to www.irs.gov/advocate.
 

 

 

Print